Terms and Conditions

About Us

This web site is owned and operated by N.S.R.A. Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details: 

N.S.R.A. Limited
Lord Roberts Centre, Bisley Camp, Brookwood, Surrey GU24 0NP, U.K.
Phone: 01483 485511
Fax: 01483 488817
Email: sales@nsrashop.co.uk
VAT Reg. No. GB 733 6468 19
NSRA Limited is a Company Registered in England with Company Number: 3797375

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please note that we only supply to the U.K. and all transactions are in Stirling. Also note that delivery charges are for Mainland U.K. - Scottish Islands, Northern Ireland, Isle of Man and Channel Islands will attract different delivery rates, please telephone the Shop on 01483-485511.

You must verify that you are over 18 years of age for restricted items, like pellets, aerosols and solvents. If you do not we will reject your order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We offer Two ways to purchase from us.

There is a maximum limit of 30 Kgs

  1. Royal Mail Small Packet
  2. Parcelforce

Delivery Schedule

We will normally send your order to you in 7 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01483 485511 (International +44 [1483-485511]) or fax us on 01483 488817 or write to us at NSRA Limited, Lord Roberts Centre, Bisley Camp, Brookwood, Surrey, GU24 0NP, U.K.

Remittance Terms

We accept most Debit and Credit Cards, with the exception of American Express and Diners Club